Accessibility issues and problems may be different for people with different abilities. For example, the needs of the physically handicapped may be different to that of the visually impaired, the hearing impaired, or the elderly in certain aspects due to different range of reach and strength. Considerations and special attention is necessary to address access issues in planning and detailing to improve independent access. There are expert professionals working in the field to promote accessible environments and their experiences are very valuable. By including and considering the requirements of the widest spectrum of users, solutions could be worked out to facilitate universal accessibility.

Interviews have been conducted with both user groups and professionals pertaining to the study on this aspect. The significant comments of user groups and professional views are summarised in Section 4.3.2 and 4.3.3 respectively.

4.3.1 Interviews with user groups and professionals
4.3.1.1 TWGHs Jockey Club Rehabilitation Complex (JCRC)
JCRC is a rehabilitation complex consisting of five building blocks serving 1800 people of various disabled groups. Facilities include an integrated vocational rehabilitation centre, hostels for the severely and moderately mentally handicapped persons, care and attention homes for the physically and severely disabled as well as the aged blind, and day activity centres for the severely mentally handicapped. Ancillary facilities include central administration offices, a paramedical centre, a hydrotherapy pool, a central kitchen, a central laundry and a multi-purpose hall.

Link bridges and covered walkways are provided for operational convenience and weather protection of the users which in turn encourage interaction among different types of occupants. Within the complex, a courtyard, a garden deck and roof top areas are provided as leisure and sitting out areas for all the users. JCRC is a place where people live, work and exercise.