5.7 Way finding, signage and guidance
5.7.1 Information counters

• Information counters should be at a prominent location near the entrance.
• Tactile guide path should lead from the entrance to the information counter, and from the counter to major circulation route, lift zone or major staircase.
• Audio aid should be provided for information transmission to hearing impaired persons.
• High and low counters should be provided.
• Low counter should be with a projecting counter top to provide knee space for wheelchair users.
• Notches at sides of counter tops are preferable for holding crutches, guiding sticks, and umbrellas or alike.

5.7.2 Orientation

• Internal layout for public facilities should be able to communicate itself to orient visitors with a sense of direction within the space.
• Major functional points should have a heightened design language to tell its location.
• Spatial treatment of different facilities should be able to reflect their relative significance.

5.7.3 Landmarks

• Landmark objects can assist at wayfinding decision points.
• Examples of landmarks include a sculpture, a wall painting, a tree or planting, or a water feature.

5.7.4 Signage disposition

• Signage should be adequately provided at eye-catching locations at an appropriate height and with an appropriate size.
• Directional signage should be provided at wayfinding decision points.
• Effective lighting should be provided to make the signage noticeable at all times.
• Warning signs should be provided for all clear glazed panels and glass doors.