| 6.15 |
Other Facilities : Public
Counters, Public Telephones & Drinking Fountains |
| 6.15.1 |
Public Counters |
Service/Information Counters:
Counters should be provided with an upper writing surface
for users in the standing position at 900mm high as well
as a lower counter top with a maximum height of 750mm (6.15.1a)
and knee space should be provided for wheelchair users.
If feasible, the length of the lower counter top is recommended
to be 900mm although the minimum requirement is 750mm.
Space in front of the information counter should be provided
for queuing and waiting.
Design counter top with a notch or other detail to hold
walking sticks or umbrellas (6.15.1b).
Signage:
Provide clear signage at conspicuous position (6.15.1c)
to indicate the location of the information counter and
other signage regarding services that is available at the
counter (6.15.1d), such as the assistive listening system.
Service counter with security glazing:
Where security glazing is used to separate personnel from
the public, voice communication facilities should be provided.
Examples of communication methods include:
- grilles
- slats
- talk-through baffles
- intercoms
- telephone handset devices, at least one shall be equipped
with volume control
The method of communication shall be accessible to both
wheelchair users and those who have difficulty bending. |