6.17 Maintenance and Review
6.17.1 Managing Accessibility
Universal design concepts do not stop when the building is completed. The operator will procure special furniture and equipment (6.17.1a) or carry out specialist fitting-out works (6.17.1b) after the completion of main building works. Early dialogue between the designer, operator and maintenance agent to implement and maintain universal designs would facilitate a holistic approach, avoid abortive work and conflicting spatial requirements. The process of universal design is an on-going one throughout the life span of the building.

Managing and maintaining facilities and services require planning, monitoring and review. The building plans, together with information on facilities for the different user groups, access and evacuation plans are important documents for reference and review. It is a good practice to include information such as accessible car park spaces, tactile path, disabled toilets, refuse space, detectable warnings and call bells etc. into the maintenance plan and user manual.

In the planning of relocation of work stations, furniture and equipment, display panels and maintenance work, the management should bear in mind that accessible path and facilities should not be obstructed. Where accessible facilities have to be temporarily closed for repairs, alternative facilities should be provided and clearly sign posted. The operator and the maintenance agency should work out contingency measures such as:-

• Arrange for accommodation that is required for the use of the persons with a disability or the elderly to be positioned on other accessible parts of the building;
• Arrange for temporary accessible toilets suitable for use by persons with a disability or the elderly;
• Arrange for emergency assistance and helpers to cater for the need of any person, including helping them to gain access to facilities.