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Foundations for a Sustainable Future - Performance - Economic
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Key Economic Performance Indicators in Financial Year 2003/04

Facilities Development
339 capital projects valued at HK$56 billion on rolling programme
92 capital projects completed with expenditure of HK$11,670M on works

Facilities Upkeep
27,400,000 m2 of gross floor area maintained
363,000 works orders completed with expenditure of HK$4,648M

Monitoring and Advisory Services
900 subvented projects monitored valued at HK$58 billion
5,700 technical advice given for subvented projects
5,100 technical advice given for other projects


Business Areas

Working under the Secretary for the Environment, Transport and Works, ArchSD acts as Government's architect in providing full professional, technical and financial management services for the development and maintenance of public buildings (other than public housing) in three main areas:

1.
Technical advice and monitoring services to all bureaux and departments on projects receiving government subvention and on government projects entrusted to or in joint venture with the private sector. About 900 projects, valued at $58 billion, were monitored during the year;

2.
Professional and technical services for project management, design and supervision of the construction of building projects in the Public Works Programme and those of the Hospital Authority (HA). During the year, the rolling programme covered 339 projects at a total value of about $56 billion; and

3.
Building maintenance services, including the provision of general maintenance for all public buildings and facilities as well as those of the HA, covering a total floor area of approximately 27.4 million m2. ArchSD also undertakes conservation and restoration of listed buildings and gazetted monuments and emergency and major repairs to all subvented schools outside public housing estates.


Our Staff

As at 31 March of 2004, ArchSD has 1981 staff comprising architects, building services engineers, landscape architects, maintenance surveyors, quantity surveyors, structural engineers, technical officers, site supervisory staff and general grade officers. They are all based in Hong Kong and among them about 24% are female staff working in various ranks.

Staff Establishment: Directorate 2%, Professional 23%, General Staff 19%, Site Staff 32%, Technical 24%Change in Size of Establishment (as at 31 March):
Year 2001 number of post is 2159, Year 2002 2118 posts, Year 2003 2037 posts, Year 2004 1981 posts


Funding and Expenditure

The funding source for the departmental expenditure and capital works expenditure are mainly allocated from the General Revenue Account and the Capital Works Reserve Fund of the HKSAR Government. The departmental expenditure for 2003/04 is $1,491 million with a reduction of 2.9% as compared with that of 2002/03.

Expenditure of Department in Financial Year 03/04:
Personal Emoluments HK$ 934 million (62.7%), Departmental Expenses HK$ 78 million (5.2%), Other Charges HK$479 million (32.1%)


Analysis of Financial Provision:
Monitoring and Advisory Services HK$ 179 million (12%), Facilities Upkeep HK$726 million (49%), Facilities Development HK$ 586 million (39%), Total HK$ 1491 million

In 2003, the actual expenditure on building projects undertaken or monitored by the department was $11.67 billion. The building projects undertaken by the department were mainly under the categories of schools; disciplined services like fire stations, ambulance depots, police headquarters, immigration service training school and boundary crossing facilities; medical and health like the hospital improvement projects; recreation, culture and tourism like the market complex, visitor center and waterfront projects etc.

More comprehensive information of our financial performance is described in our Controlling Officer's Report which is available from the HKSAR Government website at http://www.budget.gov.hk.


Goals, Targets and Performance

Key Issues Key Initiatives
Project budget planning
Financial control targets for projects and daily operations
Technical feasibility study to identify opportunities for integrating cost-effective sustainable design to projects
Value Management process to identify innovative ideas and stakeholder views early in the planning stage
Project expenditure control
Implementation of ISO 9001 Quality Management System to ensure sound fiscal and quality management of projects
"Approved Project Estimate" (APE) mechanism for budget control
Monitoring and reporting on financial performance including monthly budget reports, internal and external audits and the annual Controlling Officer's Report for the Public
Responsible procurement and tendering
Incorporation of sustainability principles in all projects
Adoption of ArchSD's partnering approach with the private sector
Process to select approved consultants and contractors, and to monitor and assess their performance in compliance with ArchSD's requirements
Efficient and effective services
Provision of a one-stop-shop for architectural and engineering advisory and monitoring services
Fostering of a customer service culture
Open forums for users to receive feedback and assess the efficiency and effectiveness of ArchSD's services


Legend: = target substantially achieved; = target achieved; = target progressing; = target not achieved

LONG-TERM GOAL
Implementation of projects based on prudent financial principles and high quality standards in a time and resource efficient manner.
Management of operational funds to meet budget requirements and ensure financial stability.
Key Objectives Key Targets Measurement Methods / Indicators 2003 Performance and Status   Follow-on Targets for 2004 and Beyond
Assess client satisfaction
Conduct client satisfaction surveys for newly completed projects and set up a Client Satisfaction Index (CSI)
Measured in terms of no. of client satisfaction surveys conducted and identification of improvement areas for the following year 12 client satisfaction survey completed in 2003. A client Satisfaction Index was set up at end of 2003
Target achieved Conduct client satisfaction survey for at least 12 newly completed projects and 90% of projects to achieve Satisfied Level on the overall performance
Improve timeliness of service and project delivery
Deliver, in a timely manner, at least 80% of projects scheduled for completion within the financial year 2003/04
Measured in terms of % of no. of projects that are completed on schedule out of total no.
97% of projects (28 out of 29) were completed on time.
Target substantially achieved Deliver, in a timely manner, at least 90% of projects scheduled for completion within the financial year 2004/05
Provide advice on building, engineering services and planning and development issues within 10 calendar days of receipt of request for 90% of all subvented projects
Measured in terms of % of no. of advice that are provided within 10 days out of total no.
92% of advice (2531 out of 2751) were provided within 10 days
Target achieved Same target on-going
Attend to 99% emergency repairs, e.g. a burst water pipe, on Hong Kong Island, in Kowloon and new towns in the New Territories, within 1 hour of notification Measured In terms of % of no. of emergency repairs that are attended to within 1 hour of notification out of total no.
99.66% of urgent repairs (4,103 out of 4,117) were attended to within 1 hour of notification
Target achieved Same target on-going
Outsource public projects to harness resources in the private sector Measured in terms of % of total value of capital works projects under ArchSD mandate that are outsourced to private sector 59% (about HK $35 billion) of total value of capital works projects under ArchSD mandate were outsourced to private sector
Target progressing Same target on-going
Promote improvements in standard of services Complete the review of the existing General Specification on Buildings and prepare for the publishing of a new edition of the General Specification by end of 2003 Measured in terms of progress towards publishing a new edition of the General Specification by end of 2003 The 2003 Edition of the General Specification for Building was issued in Dec 2003 Target achieved Target completed
Architectural Services Department
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