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Architectural Services Department
Low Carbon Buildings for a Greener Future
Sustainability Report 2012
Management Approach

Engagement Approach

We have already identified various stakeholders who have direct and/or indirect interests on ArchSD developments through our daily operations and communication processes. Our major stakeholder groups include staff, clients, contractors/consultants, professional bodies and general public. We acknowledge their contributions and engagement through many different means, e.g. from website, reports, surveys, public events to face-to-face meetings. We treasure their comments on our sustainability performance to assist us in formulating direction for continuous improvement.

We have conducted the Client Satisfaction Surveys, Post Occupancy Evaluations, public functions and meetings to engage our clients to gauge our performance and understand their expectations. We strive to provide quality services to our clients by means of developing a steady and sustainable supply chain. We also deliver presentations at public seminars and trade events to provide the latest information on our procurement activities to existing and potential suppliers.

For our professional partners, such as consultants and contractors, we appreciate their contributions and collect their feedbacks through competitions such as the Green Contractor Award and the Considerate Contractor Awards, site visits and functions organized by professional bodies.

To communicate with legislators and local district councillors, we organize various focused meetings for public works sub-committees and district councils to share green practices and/or achievement with participants. Research-oriented conferences, training and overseas study missions are also provided to academia groups.

Internally, we have maintained various staff engagement channels such as the Departmental Consultative Committee, Joint Staff Consultation Group, Staff Motivation Scheme, Web Forum, Staff Relation Units and other staff associations. Our employees are encouraged to exchange their insight and offer suggestions to ArchSD's sustainable development.

In addition, we realize that more and more interested parties in the local and overseas market may want to communicate with us directly. To this end, ArchSD has set up a user-friendly interface through the department website for visitors to comment on our sustainability performance. Enquiries from media and NGOs are welcome.

Stakeholder Interview

We have conducted five interviews with individuals representing the four major stakeholder groups of staff, contractors, clients and professional organizations during the past year in order to obtain direct feedback from our stakeholders.

Mr. Wong Chung-wing

Mr. Wong Chung-wing

Chief Technical Officer (Building Services) of ArchSD

Comment from Staff

ArchSD values staff's opinions and participations in all departmental initiatives. For instance, the department has conducted extensive staff consultations before finalizing and after launching the new 5-year Departmental Business Plan so as to solicit understanding and support of the new plan from all our staff. To enhance staff morale and participation, the department has organized a range of staff motivation programmes such as the "Building Services Role-playing Competition" which I had involved. The Competition aimed to boost the departmental team spirit to stimulate us to bring out their hidden talents to share practical experiences on effective planning, management and implementation of public building projects creatively. Regarding the environmental aspect, ArchSD commits to exploring the feasibility to use the latest green technologies to lead the industry towards sustainable development. A recently completed secondary school near Choi Wan Road and Jordan Valley is one of the vivid examples to demonstrate the adoption of sustainable elements and design in ArchSD's projects. The challenge ahead is for ArchSD to further promote the environmental features or initiatives in these projects to the public through various channels to raise their environmental awareness.

Response from ArchSD:

We encourage staff participation in departmental programme and development of new initiatives. Internally, we have maintained a knowledge management portal to facilitate department-wide sharing and collaboration. Externally, we have conducted various community support and engagement programmes to raise public awareness on our works and activities. It is one of our missions to promote sustainability to the industry and the general public.

Mrs. Susanna Cheung

Mrs. Susanna Cheung

Chairperson of the Architectural Services Department, Architects' Association
Chief Architect of Advisory and Statutory Compliance of ArchSD

Comment from Staff

Being the works agent for the procurement and maintenance of government facilities and developments, ArchSD adopts, advocates and practises sustainability concepts from the design, construction to maintenance of our projects. Sustainability is further promoted through incorporation of environment-friendly principles in building specifications and, incentive schemes such as the Green Contractor Award, encouraging our working partners to practise sustainable construction.

The Department's commitment to sustainable design and our strive for continuous improvement are also demonstrated through a wide range of channels to collect stakeholders' views and responses, including conduction of client satisfaction surveys at different stages of project delivery to enable us to identify room for improving our services. A number of mechanisms are in place to review and enhance operation transparency and communication amongst colleagues - the Departmental Consultative Committee facilitating direct communication between management and staff; training / experience sharing seminars; and inception of the ArchSD Knowledge Hub to provide additional opportunities for interaction and engagement.

Complementary to the Department's work, our ArchSD Architects' Association and other staff associations offer another very effective means to instill colleagues' awareness, concern and participation in sustainable design through organization of various visits, recreational and voluntary activities.

Response from ArchSD:

We believe an open and effective staff management approach can improve staff morale and team spirit. We will continue to hear views from staff and relevant stakeholders to further improve our sustainability performance.

Ir. Wong Chi Kwong

Ir Wong Chi Kwong

Building Services Division Chairman (Session 2011-12) of the Hong Kong Institution of Engineers

Comment from Association

Over the years, The Hong Kong Institution of Engineers - Building Services Division has worked closely with ArchSD to promote sustainable living environment in the society and advancement of the Building Services Industry. ArchSD has been contributing its professional knowledge in different ways including participation in our Committee meeting, sharing in seminars, etc. to provide information on latest green technology and promulgate government's view on sustainability in order to assist industry's practitioners in achieving sustainable development. For instance, a professional from ArchSD has been invited to present the design strategies and applications of energy efficiency in healthcare premises recently to our members. As the architect for all the government buildings, ArchSD is one of the pioneers to adopt innovative design and carry out various sustainability studies in building and construction works. One of the successful showcases is the installation of photovoltaic panel at Electrical and Mechanical Services Department's Headquarters, which is one of the largest peak grid-connected photovoltaic panels at roof in Hong Kong. ArchSD has made every effort to promote sustainable development to both the society and the industry through different means. We trust ArchSD will continue to explore every opportunity to adopt and implement innovative but pragmatic design in government buildings.

Response from ArchSD:

As a government department, it is one of our responsibilities to promulgate government's view on sustainability and assist building industry in achieving sustainability. We will continue our effort to promote green building design and latest green technology to the industry.

Mr. Kwok But

Mr. Kwok But

Principal of Sing Yin Secondary School

Comment from Client

We worked with ArchSD recently in the construction of our new school campus. ArchSD provided excellent supporting and advisory services on our campus design, construction and commissioning. For instance, during the design stage, ArchSD not only provided professional advices and valuable information to cater for our needs and expectations, but also adopted many green features in our new campus to enhance the overall environmental performance. One of the examples is the installation of a building energy management system, which would analyze our energy consumption pattern regularly to facilitate evaluation of the performance on various green facilities. We could also achieve energy saving by adopting this system through better energy management. In addition to the 1-year maintenance period, ArchSD has offered a 2-year extra maintenance services to our new campus to provide us with better technical supports in facility maintenance.

Response from ArchSD:

We thank for our staff's contribution to provide professional and quality services to our clients. We will continue to put green initiatives into practice and contribute to build a sustainable living environment in Hong Kong.

Ir Jason Wong

Ir Jason Wong

Project Manager of Gammon Construction Limited

Comment from Contractor

As an industry leader, ArchSD encourages its contractors to scale new heights of excellence and go beyond legislative compliance. It provides contractors with the latest information and best practices on environmental protection, safety and labour management aspects to enhance performance standards, such as meeting the Gold Certification of the Hong Kong BEAM Plus standard, and acquiring the Indoor Air Quality certification. ArchSD implements various incentive schemes to encourage contractors to comply with different requirements. For example, ArchSD has followed Development Bureau's directives to implement the "Pay for site safety" and "Pay for Environmental Protection" schemes to provide us with financial support for meeting the target. To promote sustainable practice, ArchSD has organized an annual Green Contractor Award to encourage contractors to strive for better environmental performance. Our efforts have been widely recognized by ArchSD which motivates us to pursue excellence in our construction work continuously. In future, ArchSD may consider introducing other incentives or award schemes to encourage contractors to adopt innovative designs and initiatives to further enhance site safety and environmental performance.

Response from ArchSD:

We will provide necessary support and work closely with our contractors to pursue sustainability excellence. The recent launching of our Extranet is able to enhance communication and information exchange with our consultants and contractors. We will continue to encourage contractors to adopt innovative designs and initiatives to further enhance site performance.

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