Engagement Approach

It is important for us to hear views and comments from stakeholders in order to maintain a balance of various sustainability aspects in our operation. We have identified relevant groups of stakeholder who have direct and/or indirect interests on ArchSD developments through our daily operations and communication processes. Our major stakeholder groups include staff, clients, contractors/consultants, users, professional bodies and general public. We acknowledge their contributions and engagement by different means, e.g. from website, reports, surveys, public events to face-to-face meetings. Their valuable comments on our sustainability performance assist us in identifying room for improvement and formulating direction for future development.

Mr. LEUNG Koon-kee, JP, Director of Architectural Services Department

Mr. LEUNG Koon-kee, JP, Director of Architectural Services Department

We engaged our clients through the Client Satisfaction Surveys, Post Occupancy Evaluations, public functions and meetings to gauge our operation and understand their expectations on our sustainability performance. We strive to provide quality services to our clients by means of developing a steady and sustainable supply chain. We also deliver presentations at public seminars and trade events to provide the latest information on our procurement activities and requirements to existing and potential suppliers.

For our professional partners, such as consultants and contractors, we appreciate their contributions and collect their feedbacks through activities such as the Green Contractor Award, the Considerate Contractor Awards, site visits and functions organised by professional bodies.

To communicate with legislators and local district councillors, we organise various focused meetings for public works sub-committees and district councils to share green practices and/or achievement with participants. Research-oriented conferences, training and overseas study missions are also provided to academia groups.

Internally, we have maintained various staff engagement channels such as the Departmental Consultative Committee, Joint Staff Consultation Group, Staff Motivation Scheme, Web Forum, Staff Relation Units and other staff associations. Our colleagues are encouraged to exchange their insights and offer suggestions to ArchSD's sustainable development through these channels.

In addition, local and overseas parties may communicate with us directly through our department website to enquire about additional information or to comment on our performance. We also welcome enquiries from media and NGOs.

Stakeholder Interview

We treasure comments, views and suggestions from our stakeholders to continuously improve our performance. We therefore conducted six interviews with individuals representing the five major stakeholder groups of staff, contractors, clients, users and professional organisations in order to understand their concerns and obtain feedback.

Mr. Choi Chung Yung

Mr. Choi Chung Yung

Senior Architect of ArchSD

Comment from Staff:

ArchSD is committed to sustainability by setting various environmental targets for building design such as energy conservation, water saving and greening. In recent years, ArchSD has taken a further step to strengthen its collaboration with other government departments such as Planning Department and Environmental Protection Department to leverage different expertise to develop long-term sustainable planning for some mega projects such as Kai Tak Development. ArchSD also actively shares its professional knowledge about building design with the community including schools and the general public to raise awareness on sustainability.

Internally, I am very satisfied with the management and staff relationship within the Department as we have close and effective communication channels in place to minimise conflicts and enhance mutual understanding. In addition, the Department has arranged a wide range of staff recreational activities and the Staff Motivation Scheme to reinforce staff morale and sense of belonging. In the near future, I would like to see if the winning ideas of the Staff Motivation Scheme could be quickly adopted so that we could benefit from the collaborative wisdoms from all ArchSD staff.

Our Response:

We believe maintaining a strong line of communication can enhance staff morale and operational efficiency of the Department. We treasure the views, suggestions and valuable experience from our staff. We will continue to leverage the collaborative wisdoms from our staff and external parties to contribute to the society at large.

Mr. Leung Chi-wing

Mr. Leung Chi-wing

Chief Technical Officer (Architectural)

Comment from Staff:

ArchSD has made every effort to improve its environmental, social and economic performance in order to strengthen its role as a corporate advisor to the Government in property planning and development. The Department has taken an active role to create a healthy, safe and sustainable environment for the community, to enhance its works in research and development; and to promote operation excellence and best practice in the construction industry. In terms of team building and capability enhancement of staff, the Department has launched a number of initiatives in recent years. For instance, the Department has organised various award schemes such as the ArchSD Annual Award to recognise staff with remarkable accomplishments and contributions to the Department. To instill a culture of sharing among staff, a knowledge management portal was established to retain valuable experiences and knowledge from senior staff, particularly from those about to retire. As a supporting staff, I would like to see the Department to continue providing further training opportunities on the latest IT knowledge or other relevant training for our staff.

Our Response:

Retaining a pool of talents with high team spirit is crucial to our success in providing quality and sustainable services to our clients and the society. We will look into every possible opportunity to enhance staff morale and capability to continue improving our performance.

Mr. H. K. Kong

Mr. H. K. Kong

Site Agent (Kowloon Bay Fire Station Project) of Paul Y. Construction & Engineering Co. Limited

Comment from Contractor:

ArchSD has offered us unfailing support to fulfill the sustainability requirements for the construction of the Kowloon Bay Fire Station. From the beginning of the design stage through construction and daily operation, ArchSD has worked closely with our staff to ensure the Project is in full compliance with the contract provisions with regard to the aspects of environmental protection, safety and workers' practices. This is exemplified by our successful implementation of the Environmental Management Plan and other sustainability best practices for the Project. With our concerted efforts and the professional advice provided by ArchSD, we attained the Green Contractor Award which motivated us to keep striving for sustainability excellence. We will continue to collaborate with ArchSD in our sustainability journey for project execution. In the future, we would like to see more innovative sustainability initiatives to be introduced by ArchSD, which can help us strengthen the professional training and provide career development opportunities for the younger generations in the construction industry.

Our Response:

Contractors are our important partners to achieve sustainability. We will continue to provide full support to our contractors to strive for sustainability excellence and assist in nurturing the younger generations in the construction industry.

Ms Ho Wing-yin, Winnie

Ms Ho Wing-yin, Winnie

Deputy Head of Energizing Kowloon East Office

Comment from Client:

ArchSD was involved in different stages during the establishment of the Energizing Kowloon East Office (EKEO), from selecting the location, developing design concepts, monitoring the construction on site to assisting in the building handover and maintenance. It is an innovative idea to set up the EKEO temporary office underneath the Kwun Tong Bypass. We highly appreciate the design creativity, professional advice and technical information provided proactively by ArchSD to cater for our specific needs and expectations to build this first-of-its-kind office in Hong Kong. The selected location not only optimises the potential of land use under the bypass, but also allows us to build up a very close relationship with the Kowloon East communities. We are delighted that our office has become an iconic building in the area and also Hong Kong's first low carbon temporary office which has adopted a number of integrated green building technologies and features, lean construction methods and low embodied energy materials. We look forward to seeing that ArchSD continues to lead its clients to build a sustainable living environment in Hong Kong.

Our Response:

It is always our mission to maximise the sustainability benefits in our building projects. The EKEO temporary office sets a good example in terms of temporary green building structure and optimising the land use in Hong Kong. We will continue to assist our clients in achieving various sustainability objectives, as far as practicable, in the future.

Mr. Chow Long-kau, Max

Mr. Chow Long-kau, Max

Manager (Siu Sai Wan Complex) of Leisure and Cultural Services Department

Comment from User:

The newly-built Siu Sai Wan Complex features a sun-shading and rain-screening entrance canopy, a roof skylight as well as vivid colours. I enjoy the comfortable working environment in the Complex. With due consideration of the functionality and practicability, ArchSD also incorporated various green and user-friendly elements into the Complex. For instance, the atrium is designed as a "Vertical Street" to provide a large open area for social interaction of the local community. It serves as a gathering place to meet with friends and a clubhouse for the enjoyment of the public. With the extensive use of natural lighting and open-plan architectural design, the overall energy consumption of the Complex is greatly reduced as compared with ordinary indoor sports centres and swimming pools. The Complex goes beyond a traditional recreational facility, acting as an exemplar to educate citizens about green building and the art of green living.

Our Response:

We are pleased to hear the positive feedback from the user on our green building design. We will maintain our momentum to strive for the balance between different sustainability aspects to cater for the needs of our clients, the users and the public at large.

Mr. Dominic K.K. Lam

Mr. Dominic K.K. Lam

Immediate Past President of The Hong Kong Institute of Architects

Comment from Association:

Over the years, The Hong Kong Institute of Architects (HKIA) has worked closely with ArchSD to promote sustainable building design in Hong Kong. ArchSD staff, some of whom are our members, have been actively providing support and participating in our activities to share their professional knowledge and practical experience in sustainable building design. ArchSD plays an important role in the design, development and management of public development projects. The Department always introduces new initiatives, where applicable, to enhance the sustainability performance of the projects. For instance, ArchSD will look for possible opportunities to adopt barrier-free and sustainable features during the preliminary building design stage. I would say ArchSD is one of the pioneers to pursue sustainable design in building development projects in Hong Kong.

In addition to practicing sustainable building design in projects, ArchSD is committed to promoting architectural excellence to the industry and providing a pleasant environment to the public. ArchSD's efforts have been highly recognised and it won 4 awards in HKIA Annual Awards 2012, including the "Medal of the Year of Hong Kong", which is the highest honour of the Annual Awards.

To further enhance awareness and understanding on sustainable building design, it is recommended that ArchSD should continue to promote the concepts and benefits of various sustainable features in building development projects to the general public.

Our Response:

We devote ourselves to enhance building sustainability in Hong Kong. We will continue to practice sustainable building design in our projects and to work with various professional bodies to raise public awareness and understanding.