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Preface Introduction
1.1 Background
1.2 Objectives
1.3 Study methods

Universal Design and
Technical Requirements
2.1 Universal accessibility
2.2 Legislation and standards

Barriers to Buildings and Community Facilities
3.1 Barriers in accessibility
3.2 Planning approach to minimise barriers

Case Studies and Interviews
4.1 Case A and user feedback
4.2 Case B and user feedback
4.3 Interviews

Design Considerations
5.1 Access to facilities
5.2 Pathways
5.3 Parking and loading/unloading areas
5.4 External areas and landscaping
5.5 Entrances and exits
5.6 Lifts
5.7 Way finding, signage and guidance
5.8 Sanitary and health care facilities
5.9 Furniture, fixture and fittings
5.10 User requirements and building management
Best Practices and Guidelines
6.1 Access strategy
6.2 Walkways and ramps
6.3 Car parking
6.4 External circulation, landscaped areas and outdoor furniture
6.5 Internal circulation, doorways and handrails
6.6 Lifts and platform lifts
6.7 Stairways, escalators and travellators
6.8 Way finding and signage
6.9 Detectable surfaces
6.10 Assistive listening systems
6.11 Sanitary facilities : toilets, showers, baby changing and ancillary facilities
6.12 Kitchen and laundry
6.13 Windows
6.14 Fixed seating venues
6.15 Other facilities : counters, public telephones and drinking fountains
6.16 Lighting and illumination
6.17 Maintenance and reviews

Universal Accessibility Photo Gallery
7.1 Car parking
7.2 Outdoor furniture
7.3 Way finding and signage
7.4 Maps and directories
7.5 Doors and hardwares
7.6 Tactile surfaces
7.7 Ramps and dropped kerbs
7.8 Stairways
7.9 Handrails
7.10 Lifts and platform lifts
7.11 Building services installations
7.12 Sanitary facilities
7.13 Counters
7.14 Fixed seating venues
7.15 Furniture and equipment
7.16 Other facilities

Appendix : Survey questionnaires
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