The detail of this page

Performance Pledge

Monitoring and Advisory Services

Committed toTarget
Vetting budget and design within 30 days99%
Vetting tender documents within 21 days99%
Vetting tender recommendations within 14 days100%
Vetting final accounts within 90 days99%
Providing advice on building and engineering services and planning and development issues within 10 days99%

Facilities Upkeep

Committed toTarget
Attending to emergency repairs e.g. a burst water pipe, within one hour of notification in Hong Kong, Kowloon and new towns in the New Territories99%
Attending to urgent repairs e.g. a broken window, within one day of notification99%
Completing minor repairs within the agreed time scale99%
Completing major maintenance and refurbishment work within the agreed time scale99%
Carrying out scheduled maintenance inspections of all buildings100%
Achieving satisfactory performance in client satisfaction survey for minor repairs98%
Completing technical checking of contractors´ submitted accounts within 14 days97%

Facilities Development

Committed to Target
Completing design and documentation within the approved time scale100%
Completing projects within budget100%
Completing projects within the approved time scale100%